Refund Policy

Faulty or Not‑as‑Described Items

If your bridal gown or any item you purchase is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in line with UK consumer law. Please contact us within 30 days of receiving your item so we can resolve the issue quickly and kindly.

 

Change of Mind

Because bridal gowns are special‑order items made or ordered specifically for each bride, we are unable to offer refunds or exchanges if you simply change your mind, choose a different style, or no longer need the dress.

This is standard practice across the bridal industry and complies with UK consumer regulations for bespoke or personalised goods.

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Deposits

Deposits paid to secure a gown are non‑refundable, as they cover the cost of ordering, reserving, or preparing your dress. If you have any concerns about your order, please speak to us — we’re always here to help.

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Shipping

If you choose to have your gown shipped, we will package it with care and use trusted couriers. Shipping fees are non‑refundable, and we cannot refund delays caused by the courier. If your dress arrives damaged, please contact us immediately so we can assist.

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