Privacy Policy

1. Information We Collect

We may collect the following information when you interact with us:

• Name and contact details (email, phone number)

• Appointment information

• Order details when you purchase a gown or accessories

• Payment information (processed securely through third‑party providers; we do not store card details)

• Messages or enquiries sent through our website or social media

• Website usage data (via cookies or analytics, if enabled)

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2. How We Use Your Information

We use your personal data to:

• Manage appointments and enquiries

• Process purchases and provide customer support

• Contact you about your order or fitting

• Improve our website and customer experience

• Meet legal or regulatory requirements

We only collect information that is necessary and relevant to your experience with us.

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3. Sharing Your Information

We never sell your data. We only share your information with:

• Trusted service providers (e.g., payment processors, couriers)

• Legal authorities if required by law

All third‑party partners must keep your information secure.

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4. How We Store and Protect Your Data

Your information is stored securely and only for as long as necessary to fulfil the purpose it was collected for. We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

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5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (in certain circumstances)

• Object to or restrict certain types of processing

• Withdraw consent where processing is based on consent

To exercise any of these rights, simply contact us.

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6. Cookies

If our website uses cookies or analytics tools, these may collect basic usage information to help us improve the site. You can adjust your browser settings to refuse cookies if you prefer.